Duplicate -Shipping Details ( Spend $110 for Free Shipping get Express Post
- Free Shipping - if you buy more than $110.00 in our store.
- Free Upgrade to Express Post shipping (from economy shipping) if you buy less than $110 .
- We upgrade all of our paid shipping orders to Express Post to make it arrive faster for you.)
- Each item is carefully wrapped in bubble wrap to minimise the chance of damage when needed.
- We personally hand deliver our parcels to the Australia Post Office and wait in the queue and have them scanned in front of our eyes.
- This personal service gives your parcel the best chance of a making it in the fastest time to delivery and the least amount of time your product spends inside in transit or hold pattern determined to get to your place to help you on your journey.
- Australia Post delivers our parcels exclusively.
- Shipping of the products on this web site are sorted by price not weight.
- If you are worried please call 0404 561880 for questions.
- We use "Express Post Shipping" for our orders.
- We do our best for same day dispatch.
- You will receive a tracking number when the order is fulfilled.
- You will receive notice at the post office drop off.
- You will receive notice when it will be likely delivered.
- You will receive notice that it is delivered.
- Most parcels delivered to major cities or distribution hubs make it the next day including Perth.
- If you live in a country area then you will know Australia Post and it's habits.
- We ship from Sunshine Coast, Queensland Australia and have found that all major centres receive mail the next day, subject to Australia Post busy periods.
- Please email us at email@example.com or ring us on 0404 56 1880 with any questions queries or issues.
- We service all Australian states. Qld, NSW, Vic, NT, WAS, SA, ACT
- Sorry, no overseas orders due to complexity of quarantine laws in other countries and return issues if a refund needed
Thanks for shopping with us.
Edie (short for "Edythe")
Mobile - 0404561880
email - firstname.lastname@example.org
If you are interested in placing a large order, please email us so we can work out the logistics
We utilise Australia Post in an attempt to assure you the fastest delivery. Australia Post. They have stopped guaranteeing Next Day delivery by Express Post. It is still definitely fast and quick.
In the 14 years that we have utilized this service we have never lost a parcel with the vast majority delivered the next day except in regional areas where it can take two - 5 days. It is mainly incorrect addressing that has caused us heart ache.
Where possible, we ship same day or the next day (barring holidays). One of our team members personally hand delivers the parcels to the local Australia Post Express Post Business Centre each business day. Most parcels arrive the next day if you paid for Express Post Delivery and are located in a major metropolitan area. If you require any further details please refer to Australia Post website. Customers have been thrilled with our prompt service!!
Lost item Process
If you have an item that has not arrived in a reasonable time, please check the Australia Post Tracking number on your email or phone from us and/or Australia Post. If that fails, please contact us so we can work with you on locating this parcel. Please avoid ringing outside of Business Hours and if possible send us an email. Like we said above, we have lost no parcels due to the fault of Australia Post. 0404561880
Broken Item Process to follow
Our suggestion for making this problem go away as quick as we can for all of us in the rare event you receive an item that is broken or damaged in your parcel. Can you please:
- Take a photo of the broken item with your camera.
- Email these photos to us ASAP so we can establish what happened and why (so we do not repeat this annoyance for us all) and we will arrange for a new item to be sent to you ASAP.and usually that day we receive the email if it fits the criteria of damaged in transit.
- We check our emails at most times and will commence remedying the problem
- We need the photo so we can make a claim against Australia Post.
- We will most likely ring you to make sure you are okay and you know we will take care of this for you.
- The replacement dispatch will be prepared and dispatched in that same day post if we can make it.
- This replacement may come with an extra bag and we may ask that you return it to us so we can present it to the Australia Post team in an attempt for us to seek costs from Australia Post.